Privacy Policy

This Privacy Policy explains how LotsofClaire (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

We respect your privacy and are committed to protecting your personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Store name: LotsofClaire
Legal business name: Lots of Claire
Business address: Het veldje 171
Email: support@lotsofclaire.com

For any questions about this Privacy Policy or how we handle your personal data, you can contact us at support@lotsofclaire.com.

2. Personal information we collect

We may collect the following personal information when you use our website or place an order:

Full name
Billing and shipping address
Email address
Phone number
Order details
Payment information
IP address
Device and browser information
Website activity, such as pages viewed, products viewed, cart activity, and interactions with our website
Customer service communication

We do not intentionally collect sensitive personal data, such as health information, religious beliefs, political opinions, or biometric data.

3. How we use your personal information

We use your personal information for the following purposes:

To process, fulfil, and deliver your order
To send order confirmations, shipping updates, and customer service messages
To respond to your questions, requests, or complaints
To manage returns, refunds, and customer support
To improve our website, products, and services
To detect, prevent, and investigate fraud or misuse of our website
To comply with legal, tax, accounting, and regulatory obligations
To send marketing emails or promotional messages, only where you have given consent or where permitted by law
To show relevant ads and measure marketing performance, where permitted by applicable law and your cookie preferences

4. Legal basis for processing

We process your personal information based on one or more of the following legal bases:

Contract: to process and deliver your order, provide customer service, and manage returns or refunds.
Legal obligation: to comply with tax, accounting, consumer protection, fraud prevention, or other legal requirements.
Legitimate interests: to improve our services, protect our business, prevent fraud, and understand how customers use our website.
Consent: for certain marketing activities, email subscriptions, and non-essential cookies where consent is required.

5. Sharing your personal information

We only share your personal information where necessary to operate our business and provide our services. This may include sharing information with:

Payment providers
Shipping and fulfilment partners
E-commerce platform providers, such as Shopify
Email and customer service platforms
Analytics and advertising platforms
Fraud prevention and security providers
Professional advisers, such as accountants or legal advisers
Authorities or regulators where required by law

We do not sell your personal information.

6. International transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where this happens, we take appropriate steps to ensure your personal information remains protected in accordance with applicable data protection laws.

If personal data is transferred internationally, appropriate safeguards may include adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the website work, improve performance, analyse traffic, personalise content, and support marketing.

Some cookies are essential for the website to function, such as remembering items in your cart or enabling checkout. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage your cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect how the website functions.

8. Marketing communications

If you sign up to receive marketing emails or SMS messages, we may use your contact details to send you updates, offers, and promotional content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@lotsofclaire.com.

9. How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

In general:

Order and transaction records may be kept for legal, tax, and accounting purposes.
Customer service messages may be kept for as long as needed to manage support and protect our legal interests.
Marketing data is kept until you unsubscribe or withdraw your consent.
Cookie and analytics data may be kept for different periods depending on the specific tool used.

When your personal information is no longer required, we will delete it or anonymise it where appropriate.

10. Your rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing
Request a copy of your personal data in a portable format
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with the UK Information Commissioner’s Office

To exercise your rights, please contact us at support@lotsofclaire.com.

11. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Children’s privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

LotsofClaire
Legal business name: Lots of Claire
Address: Het veldje 171
Email: support@lotsofclaire.com